Support Services

Please contact us for more information on support plans and price quotes.

Please note that free community NetXMS support is also available at NetXMS forum.

We provide commercial support services for NetXMS products.

There are the following support options:

  • Entry-level incident-based support agreement:
    • Pay as you go
    • No long-term commitments or obligations
    • Report issues by email
    • Suitable for small sites
  • Annual support agreement — pricing based on number of monitored nodes
    • Fixed costs
    • Flexible support plans up to 24x7 coverage
    • Report issues by phone or email
    • Remote management available
    • On-site presence negotiable
    • Area of support can be expanded to cover customer's third-party software and/or hardware
    • Suitable for medium and large sites

Implementation and Integration Services

We provide implementation (planning, installation, configuration, custom development, quality assurance) and integration (requirement analysis, solution scoping, integration platform evaluation, protocol and interface design and development) services primarily for the following systems and products:

  • NetXMS
  • NetXMS ATM Video Surveillance
  • NetXMS ATM Monitoring
  • HP Network Node Manager
  • HP Operations Manager
  • Novell Identity Manager

By customer request we can also implement and integrate other third-party or in-house IT systems and business solutions after additional evaluation.

Application Development Services

We provide a full set of application development services — from initial requirement gathering to deployment and maintenance. When we look for the most efficient way of addressing customer problems or needs, we always look at the customer's business as a whole — thus making sure that our customers do not get just bits and bytes but rather improve their business.

Depending on customer needs and business requirements we can deliver either a brand new solution developed from the ground up or re-engineer customer's legacy system using the most effective modern approaches.

Raden Solutions is a reliable partner in the following application development technologies:

  • J2EE server application programming
  • Java client application programming
  • C/C++ development for Unix and Windows environments
  • Database design and development (Oracle, Informix, MS SQL, MySQL)
  • Web application development (JSP, PHP)
  • Mobile and embedded device programming (Windows Mobile, Symbian)

IT Consulting

Raden Solutions has a broad practical experience in various IT areas and industries. We are always happy to share our knowledge to improve efficiency of customer's business and avoid project cost overruns. Our staff have in-depth knowledge and expertise in the following fields:

  • Networking
  • IT infrastructure efficiency assessments and planning
  • IT security audits
  • Software design and development
  • System and application administration
  • VOIP technologies
  • ATM software and protocols
  • Payment card technologies
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